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FAQs

Questions

General Questions
Send a Confetti Bubble Balloon
Giant Balloons
Bespoke Orders
Helium Guidelines
Set Up/Installation Services

Answers

Can I change the delivery address?

​Yes, as long as we have not shipped your order. 

You can email us at customerservices@bubblegumballoons.co.uk with a delivery address change or call us on 01252 626697.

Can the Confetti Bubble Balloons be personalised/made bespoke?

Yes you can add personalisation to any of our Confetti Bubble Balloons. This option is available on nearly all of our Bubble Balloons for an additional charge of £1.50.

Whilst we do have a wide range of beautiful Bubble Balloons to choose from, we understand that every event is unique. All of our Bubbles are handmade in our studio, so if you wish to personalise your balloon feel free to give us a call. You can also email us to discuss more specific requirements.

Can you deliver internationally?

Helium and helium filled balloons can be shipped within Mainland UK only.

Bubble Balloons as a product are not your typical party balloon and require a professional to inflate, so unfortunately we are unable to supply these products overseas flat or inflated.

Foil and latex balloons are all available to order flat on our website and are just as beautiful. If you wish to enquire further into this please get in contact via customerservices@bubblegumballoons.co.uk. 

Delivery Date Information (Mainland UK Only)

*DELIVERY NOTICE: Please note that all orders placed after 12pm on a Friday will not be dispatched until the following Monday.

The balloons can be sent next day delivery, with the exception of Sundays, when purchased before noon.

Please select your delivery date at the checkout.

Please note that to recieve your balloon the following Monday, you must place your order before noon on the Friday.

Please allow 3-5 working days for standard delivery on the flat balloons.

All inflated Bubble Balloons are sent First Class Special next day delivery with Royal Mail between 8am-1pm on your chosen delivery date. The balloon will need to be signed for on delivery.

All inflated Foil Balloons are sent out via Parcel Force and will be delivered on your chosen date between 8am and 8pm. The balloons will need to be signed for on delivery.

If you are ordering a foil bunch and a bubble together they will both be delivered with Parcel Force. 

If there is no-one in to sign for the balloon(s) a card will be left by Royal Mail/Parcel Force with details of how they can arrange re-delivery or collection from a local depot.

We will try our best to deliver your order on the specified date.

Do you deliver on a Sunday?

No. We send all our balloons with Royal Mail so delivery on a Sunday is not something that is available on standard balloons.

We do install balloons on a Sunday for events, parties and weddings and we can courier balloons on a Sunday as well so if it is for a larger order do get in touch.

Do you provide your products for Charity?

We have a number of Charities that we support. If you would like to enquire about your charity please drop us an email via customerservices@bubblegumballoons.co.uk.

Do you ship the giant balloons already inflated?

Yes we can courier them already inflated and ready to go – contact us via sales@bubblegumballoons.co.uk for a quote for this. We can also come to your venue and set them up for you.

Helium gas is safe to use providing you follow the safety guidelines outlined below:
  • Do not deliberately inhale helium. Although not poisonous, this gas could result in DEATH by asphyxiation or damage to your lungs. This warning is endorsed by the British Compressed Gasses Association.
  • Never open the cylinder valve without fitting an inflator. Once the inflator is connected, open the valve slowly.
  • Never use equipment which may be damaged. Under no circumstances attempt to repair any item of equipment.
  • When transporting a cylinder by car ensure that the vehicle is well ventilated and the cylinder is well secured.
  • Ensure cylinders are stored in well ventilated areas, away from direct heat.
  • Always wear eye protection when using a cylinder. When inflating balloons always point the balloons and inflator away from you. Remember to close the cylinder valve after use.
  • Always use a proper trolley for moving large cylinders, even for a short distance.
  • Always fasten the cylinder to a secure support in an upright position when in use. Cylinders can cause serious injury if they fall over or roll onto you.
  • Keep cylinders away from children at all time. Responsible adults only should use cylinders and other equipment.
Helium Quantity Guidelines

5″ Balloon Requires – 0.06 cubic feet (.002m3) of helium

11″Balloon Requires – 0.5 cubic feet (.015m3) – the balloon will fly for 16-24 hours

16″ Balloon Requires – 1.5 cubic feet (.042m3) – the balloon will fly for 30+ hours

20″ Bubble Balloon – 1.35 Cubic Feet / 0.038 Cubic Meters – the balloon will fly for 1 – 3 weeks

24″ Bubble Balloon – 0.48 Cubic Meters / 0.042 Cubic Meters- the balloon will fly for 1 – 3 weeks

Heart 3′ Balloon Requires – 7 cubic feet (.198m3) – the balloon will fly for 3-5 days

Metallic & Pearl Colours 30″ Balloon Requires – 8 cubic feet (.226m3) – the balloon will fly for 3-5 days

Giant (inflated to 2.5′) Balloon Requires – 8 cubic feet (.226m3) – the balloon will fly for 3-5 days

Giant (inflated to 3.0′) 3.0′ Balloon Requires – 15 cubic feet (.425m3) – the balloon will fly for 3-5 days

We sell canisters of helium containing 14.9 cubic feet of helium or 0.42m3. We would recommend Click4Balloons for larger helium quantities.

How can I book you for an event?

We offer a courier service with our own experienced drivers for bespoke inflated orders, or for larger installations we have an expert team that will come set up on site.

If you would like to enquire about this service feel free to drop us an email via sales@bubblegumballoons.co.uk and we'll be happy to help!

How do I order a bespoke product?
We make our products in-house, so we can bespoke almost anything! Contact us via customerservices@bubblegumballoons.co.uk and we'll arrange this for you.
How long will my Confetti Bubble Balloon stay afloat?

At Bubblegum Balloons our bubble balloons fly for anything up to 4 weeks!! The average is around 1.5 – 2weeks. Because of the material they are made with they last a lot longer than your average helium balloon – it’s part of their magic!!

How much do you charge to set up the balloons?

The price depends on the location and complexity of the required of the set-up.

For a quote, either call us on 01252 626 697 or drop us an email on sales@bubblegumballoons.co.uk with the details of your required set-up.

Your enquirey will be forwarded to the best person to help with your request. Whether it's corporate, a wedding, or a baby shower, we'd love to get involved!

How much helium will I need for a giant balloon?

1 Disposable Cannister that fills 50 standard 9 inch balloons will fill 2 Giant 3 Foot Balloons to 70cm each. If you are ordering more than a couple of balloons get in touch with us at info@bubblegumballoons.co.uk or via our site and we will advise you on the most cost effective way of sourcing the right amount of helium for the number of balloons you are purchasing.

How much notice do you need?

We're very quick, but notice is always appreciated!

The more complex your order is, the more time we will need to execute it. We inflate everything as close to your event as possible, so our turn around is very quick, but we do always appreciate as much notice as possible!

How much notice do you require?

We are pretty quick but a few days notice is always much appreciated

How will my Confetti Bubble Balloon be shipped?

Bubblegum balloons are sent beautifully wrapped with tissue paper in a large box with Royal Mail Special Delivery guaranteed by 1pm. You can select the date you require the balloon to arrive on purchase of your balloon.

Your balloon will need to be signed for upon delivery and we currently don't have an option to leave your order in a safe place. If you miss your delivery, a card will be posted through your letter box and you will be able to collect your balloon the following working day.

I want to order a Tassel Tail Giant Balloon but can't see the colours I need?

If you can't find the colours you're looking for, you can create your own tassel tail here!

View our YouTube Tutorial for inflating a giant balloon

Here’s our YouTube Tutorial for inflating a giant balloon and attaching a tassel tail: https://www.youtube.com/watch?v=-4sedWJ7Hso

What area do you cover?

We'll happily travel to wherever we are required! Our list of international locations includes Greece, Dubai and Canada. If you'd like to enquire about your international set up please get in touch via sales@bubblegumballoons.co.uk.

What colour options are availble?

Yes we have a wide range of colours available for the tassels – they can be seen here:

What Courier company do you use?

We ship our balloons with Royal Mail and for larger orders and events we courier balloons ourselves.

What happens if I'm not in to sign for the delivery?

If there is no-one in to sign for the balloon a card will be left by Royal Mail (Bubble Balloons) or Parcel Force (Inflated Foil Balloons) with details of how they can arrange re-delivery or collection from a local depot.

What happens if my balloon arrives damaged?

We very rarely have a Bubblegum Balloon damaged in transit as they are all individually and carefully wrapped with tissue paper inside their box. ​ However in the unfortunate event that your Bubblegum Balloon is damaged give us a call or drop us an email and we will send out a replacement balloon ASAP.

What if the person is not in when the balloon arrives?

If there is no-one in to sign for the balloon a card will be left by Royal Mail (Bubble Balloons) or Parcel Force (Inflated Foil Balloons) with details of how they can arrange re-delivery or collection from a local depot.

When will you ship my Confetti Bubble Balloon?

​If we receive your order by 12pm on a working day (Mon – Fri) your order will be shipped the same day. If you order is received after 12pm or on the weekend it will be shipped the next working day.

Which products am I able to custom order?

Bubblegum Balloon make all our own tassels, tail and confetti right here in the UK so we can customise any of the balloons.

Drop an email to customerservices@bubblegumballoons.co.uk if you would like to enquire about a bespoke order.