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FAQs

Questions

General Questions
Send a Confetti Bubble Balloon
Giant Balloons
Bespoke Orders
Helium Guidelines
Set Up/Installation Services

Answers

Bespoke Your Balloons

We have a large range of balloons available which can be personalised - perfect for any celebration, life event or occassion! 

Our personalised balloons include: Bubble Balloons, Foil Bunches & Inflated Orbz.

Charity Requests

We are regularily contacted with charitable requests and as much as we'd love to support every worthy causes, sadly it's not always feasible. 

We have a number of charities who we work with on an ongoing basis, as well as doing all we can to support the one off requests we receive.

Please send any charity requests to ellen@bubblegumballoons.co.uk.

Delivery

Inflated Items

Here at Bubblegum, we know the importance timing when it comes to the perfect gift or planning an event. All our inflated balloons are couriered with DPD, giving you more control over your delivery so that you don’t have to worry about popping to the shop for those last minute party bits!

Unless specific delivery slots are selected at the checkout, our Inflated Balloons are sent with DPD's standard shipping which is 8am - 8pm on the date selected.

Once you've purchased your balloon we will send you your reference number via the email address you supplied with your order – keep this safe, you will need it if you want to make any amends to your delivery. It is also important than when you checkout you supply us with a working telephone number, preferably a mobile, as DPD will send you your hour delivery slot via text message. DPD give you the option to leave the balloon in a porch, with a neighbour or for you to rearrange the delivery date entirely. 

To track your delivery, enter your tracking number emailed to you on the morning of dispatch HERE.

When Do You Deliver?

For our Inflated Balloons, there's the option to select your delivery date at the checkout, meaning you can plan ahead to your hearts content!

We offer Next Day Delivery Monday - Friday if your order is placed before 12pm. 

If your order is placed after 12pm on a Friday the earliest delivery slot will be the following Tuesday.

You have the option to select Monday - Sunday delivery slots.

Flat Items

If you've ordered flat items from us they will be sent as standard with the Royal Mail.

Unless Express Delivery has been selected, the items will be sent via 1st or 2nd class post. If you've ordered a helium cannister from us, please note this will arrive separately to your balloons.

Please allow 3-5 working days for standard delivery on the flat balloons.

Unless the items are in our Inflated Balloons category, they will arrive flat for you to inflate yourself.

Event Enquiries

Looking for the Bubblegum Girls to come and create some magic for your event?

Explore our Gallery and drop the team an email with your event details and an idea of what you're after.

We're based just outside of London and travel worldwide for events. Installation fees start at £125 and increase depending on location and the products you require.

Helium Guidelines

11' Balloon Requires – 0.5 cubic feet (.015m3) – the balloon will fly for 16-24 hours

16″ Balloon Requires – 1.5 cubic feet (.042m3) – the balloon will fly for 30+ hours

20″ Bubble Balloon – 1.35 Cubic Feet / 0.038 Cubic Meters – the balloon will fly for 1 – 3 weeks

24″ Bubble Balloon – 0.48 Cubic Meters / 0.042 Cubic Meters- the balloon will fly for 1 – 3 weeks

Heart 3′ Balloon Requires – 7 cubic feet (.198m3) – the balloon will fly for 3-5 days

Metallic & Pearl Colours 30″ Balloon Requires – 8 cubic feet (.226m3) – the balloon will fly for 3-5 days

Giant (inflated to 2.5′) Balloon Requires – 8 cubic feet (.226m3) – the balloon will fly for 3-5 days

Giant (inflated to 3.0′) 3.0′ Balloon Requires – 15 cubic feet (.425m3) – the balloon will fly for 3-5 days

We sell canisters of helium containing 14.9 cubic feet of helium or 0.42m3. We would recommend Click4Balloons for larger helium quantities.

Do not deliberately inhale helium. Although not poisonous, this gas could result in DEATH by asphyxiation or damage to your lungs. This warning is endorsed by the British Compressed Gasses Association. Never open the cylinder valve without fitting an inflator. Once the inflator is connected, open the valve slowly. Never use equipment which may be damaged. Under no circumstances attempt to repair any item of equipment. When transporting a cylinder by car ensure that the vehicle is well ventilated and the cylinder is well secured. Ensure cylinders are stored in well ventilated areas, away from direct heat. Always wear eye protection when using a cylinder. When inflating balloons always point the balloons and inflator away from you. Remember to close the cylinder valve after use. Always use a proper trolley for moving large cylinders, even for a short distance. Always fasten the cylinder to a secure support in an upright position when in use. Cylinders can cause serious injury if they fall over or roll onto you. Keep cylinders away from children at all time. Responsible adults only should use cylinders and other equipment.

International Delivery

Helium and helium filled balloons are only available to be shipped within Mainland UK.

Bubble Balloons as a product are not your typical party balloon and require a professional to inflate, so unfortunately we are unable to supply these products overseas flat or inflated.

The items under our Balloonery section can all be shipped internationally for you to either inflate with air or helium closer to home. 

Delivery times and shipping fees are all calculated at the checkout and depend on what you order and your location.

Wedding Enquiries

Looking for the Bubblegum Girls to come and create some magic for your wedding?

Explore our Gallery and drop the team an email with your wedding details and an idea of what you're after.

We're based just outside of London and travel worldwide for weddings. Installation fees start at £125 and increase depending on location and the products you require.