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FAQs

Questions

1. Bubblegum Balloons FAQs
2. Returns Policy and Order Amendments
3. Delivery
4. Products
6. Contact Us
5. Set Up/Installation Services

Answers

*COVID-19

Delivery 

Due to driver shortages, DPD cannot guarantee any pre 10.30 or midday services although they will always try and work to these requests.

Saturday & Monday deliveries: although DPD always tries to deliver on the selected date, their business model is to deliver as quickly as possible. All balloons for delivery on Monday depart our studio with our Friday collection and may result in a Saturday delivery. We're unable to provide any refunds for balloons delivered early. Just like a card, if your parcel arrives early for a loved one, please inform them it's a surprise for their special day & not to be opened early.

DPD is no longer asking customers to sign their handheld units and instead the drivers will sign it on their behalf. We will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit. With this new process, you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms our proof of delivery process for all deliveries until further notice.

Stock Restrictions

With the current climate across the globe, international suppliers are struggling to work within the restrictions put in place. Whilst we're working to ensure your products are exactly as advertised, there may be cases where very small amendments are made to the bunch, or the balloon, that you receive. Changes to the style of the bunch will only be made if the Bubblegum Creative Team are happy with the overall look and feel of the bunch and that it matches as close as possible to the one ordered. If there are any changes that need to be made to your order which completely change the aesthetic of the bunch ordered, our Online Sales Team will contact you with alternatives.

Health & Safety

Please note that as a business, Bubblegum Balloons are following all guidelines issued by the Department of Health and Social Care and from Public Health England and are going above and beyond to ensure all employees and visitors abide by these guidelines. 

Bubblegum Balloons FAQ's

Please ensure you have read and understood our FAQS along with our Terms and Conditions. If you do not accept the conditions please do not use this website. Your continued use of, and any resulting purchases made through the Bubblegum Balloons website, confirms your acceptance of the Terms & Conditions and FAQs.

We reserve the right to amend our FAQs at any time and it is your responsibility to read through them prior to purchase.

Can I Change Or Cancel My Order?

I would like to make a change/cancel my order is this possible?

If you would like to make any changes to your inflated or personalised order, please let us know at least 48 hours in advance of your delivery date. If you inform us within 48 hours, a 25% charge of the overall value will apply in addition to the original payment due to the nature of the product.

If your item is not inflated and non-personalised then we can, of course, cancel this for you if we are given 24 hours’ notice before the item is due for dispatch. If the item has been sent with Royal Mail you will need to refuse delivery. Once we receive the item back, we will then be able to refund you. Please note we will not be able to refund any delivery charges incurred.

Can I Change The Delivery Address?

I inputted the incorrect address at the time of ordering, what do I do? Can I change address?

Of course! We want to make it as easy for you as possible and will certainly change the delivery address if you pop us an email or give us a call. Please note, once the item has been dispatched any changes to the delivery address will incur a 24-hour delay on your item.

Can I Provide Delivery Instructions?

I would like to leave instructions for the delivery driver, how can I do this?

If you select our tracked or nominated delivery service, this is possible. Once the balloon has been dispatched from Bubblegum Balloons, DPD offers the option for you to leave instructions regarding a safe place or left with a neighbour via text or email. Bubblegum Balloons are not liable for any delivery directions provided by the customer to DPD.

Can I Return My Items?

I’ve changed my mind, what is your returns policy?

We are unable to return inflated and custom-made orders. Due to their nature, they are personalised and created for each individual customer and as a result, cannot be reused or resold.

For our DIY, partyware and non-personalised items, we hope you are delighted with your purchase, however, if you are not completely satisfied with the goods, please notify us at customerservices@bubblegumballoons.co.uk within 14 days of receiving the goods and ensure the items are returned within 30 days in their original condition with the packaging intact.

Please note we do not offer a pre-paid return option and therefore the postal service used to return the items is at the sole discretion of yourself; we do recommend that you use a tracked or signed for service so you can track your item's journey. Once the items have been received at Bubblegum Balloons, the product will be inspected and refunded, excluding any delivery costs on the order.

Please note that if your items are faulty this does not affect your statutory rights.

Can I Select A Delivery Date?

How do I select what date I would like my items to arrive?

At the final stage of the checkout, you will be able to choose the delivery date for your products. We do advise that you have the items delivered the day before you need them, to ensure that you are completely satisfied.

Can I Send My Balloons To A Venue?

I would like to send my parcel to a venue, is this possible?

Bubblegum Balloons can ship to any UK Mainland address; however, we always advise that you let the venue know that the balloons are arriving. Please check whether the venue recommends any specific delivery instructions for your addressing label. If the item is signed for on the date chosen, we are unable to provide a refund should the venue misplace them.

Caring For Your Balloon

How do I store my balloons and how long will they last for?

Our Inflated Balloons are expected to float for up to a week depending on how the balloons are stored. 

Our balloons are designed for display and not to be used as a toy. The balloons need to be stored at room temperature in order to be in the best condition possible. You can leave these in or outside the delivery box however, we will always advise double-checking the products when they arrive to ensure you are happy with them.

Do You Ship Internationally?

Do you ship internationally?

Sadly during this uncertain time, we're unable to ship internationally. Customs restrictions are in place and with this, we're unable to guarantee the delivery of your items.

Once the restrictions are lifted our normal international delivery terms will be back in place and hope you'll return to shop with us then. 

Once the customs restrictions are lifted, the below terms will be back into play:

We're a UK based company. Helium and helium-filled balloons are only available to be shipped within Mainland UK. Bubble Balloons as a product are not your typical party balloon and require a professional to inflate so, unfortunately, we are unable to supply these products overseas either flat or inflated. The items under our DIY section can be shipped internationally for you to either inflate with air or helium closer to home. Delivery times and shipping fees are all calculated at the checkout and depending on what you order and your location.

On average our deliveries take 10 working days to arrive overseas. However, if there are no delays along the route we usually find that parcels within Europe arrive within 4-5 working days, and parcels for the Rest of the World arrive within 7-8 working days.

Do You Work With Charities?

Do you provide a discount or free balloons for charities?

We are regularly contacted with charitable requests and as much as we'd love to support every worthy cause, sadly it's not always feasible. We have a number of charities who we work with on an ongoing basis, as well as doing all we can to support the one-off requests we receive. Please send any charity requests to ellen@bubblegumballoons.co.uk.

Do You Work With The Media & Influencers?

Do you offer a media discount or provide balloons in exchange for social coverage?

Please fill in our Influencer & Media Form and one of the team will get back to you on your request. 

As balloons are so popular for events and for creating content, we're contacted daily with requests making it not possible for us to agree to each one, but we hope to be able to work with you!

Helium Orders & Guidelines

I have received my goods, but not helium?

We order helium through a third party and therefore the helium will come separately via Yodel between 8 am – 8 pm. Please note any helium orders on Friday after 12 pm will be delivered the following Tuesday as helium cannot be delivered at the weekend.

I do not need my helium anymore, what can I do?

Unfortunately, once the helium has been dispatched we are unable to return the item. Helium is non-refundable and non-returnable.

How long is standard delivery for DIY items and Partyware?

Standard delivery is up to 5 working days from the date of dispatch.

Helium Guidelines

We recommend an F50 canister for 2 giant balloons and an F30 for one of our party packs of 14 balloons.

Do not deliberately inhale helium. Although not poisonous, this gas could result in death by asphyxiation or damage to your lungs. This warning is endorsed by the British Compressed Gasses Association. Never open the cylinder valve without fitting an inflator. Once the inflator is connected, open the valve slowly. Never use equipment which may be damaged. Under no circumstances attempt to repair any item of equipment. When transporting a cylinder by car ensure that the vehicle is well ventilated and the cylinder is well secured. Ensure cylinders are stored in well-ventilated areas, away from direct heat. Always wear eye protection when using a cylinder. When inflating balloons always point the balloons and inflator away from you. Remember to close the cylinder valve after use. Always use a proper trolley for moving large cylinders, even for a short distance. Always fasten the cylinder to a secure support in an upright position when in use. Cylinders can cause serious injury if they fall over or roll onto you. Keep cylinders away from children at all time. Responsible adults only should use cylinders and other equipment.

How Do I Book You For My Event?

How can I book you for my event?

We'd love to help! Our installations are all available to view here on our Blog Gallery and you can submit your event enquiry through to us via our Contact Us Page.

How Do You Deliver Your Items?

How do you deliver the items?

We use either Royal Mail or DPD. Customers who have chosen our tracked DPD service will receive a text/email notification with the tracking number of the parcel. For customers who have selected our standard delivery service, the items will be sent via Royal Mail and are not tracked, which can take 3-5 working days.

All inflated items are required to be sent with our DPD tracked service.

My Item Is Out Of Stock

My product is out of stock, what happens now?

Sometimes our products may be out of stock and we will do all we can to get in touch with you to offer you a refund on the item or a replacement of another item to the same value. If we cannot get through to you, we will continue to ship the items so you still have the rest of your order and issue you a refund for the item out of stock.

My Item Was Faulty

My custom item/inflated balloon is faulty, what do I do?

We are really sorry to hear that your product has not arrived in the condition you hoped for. If the product is faulty, please email customerservices@bubblegumballoons.co.uk 24 hours upon receiving the item with a photo of the balloon. If we receive photos after 24 hours of you receiving the goods this will limit our investigations and how we can assist you.

The Recipient Wasn't Home!

My recipient was not home to receive the parcel, what happens now?

Whilst we understand that sending a gift is ideally to be a surprise, we do suggest that you let your recipient know that they have a parcel coming so they can let you know if they will be available to sign for the gift. If they are not at home the courier will reattempt delivery the following day. Unfortunately, we are unable to issue any delivery charge refunds if the recipient is not at home.

When Are You Open?

What is your office opening hours for Online Sales?

We're an online business only so cannot provide balloons for walk-in customers. Please call us in advance to arrange a collection of your items.

We are here Monday to Friday between 9 am – 5:30 pm.

You can call us on 01252 626697.