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FAQs

Questions

General Questions
Send a Confetti Bubble Balloon
Giant Balloons
Bespoke Orders
Helium Guidelines
Set Up/Installation Services

Answers

Can I change the delivery address?

​Yes, as long as we have not shipped your order. 

You can email us at customerservices@bubblegumballoons.co.uk with a delivery address change or call us on 01252 626697.

Can I make the tassel tail any colour?

Yes. We have a wide range of colours available for the tassels – create your bespoke tassel tail here.

Can I pop the giant confetti filled balloon over a dance floor?

Yes if you would like to!

Can the Confetti Bubble Balloons be personalised/made bespoke?

Yes you can add personalisation to any of our Confetti Bubble Balloons. Whilst we do have a wide range of beautiful Bubble Balloons to choose from, we understand that every event is unique. All of our Bubbles are handmade in our studio, so if you wish to personalise your balloon feel free to give us a call. You can also email us to discuss more specific requirements.

Can you deliver internationally?

We can not ship helium or helium filled balloons internationally.

If you are outside of the UK and wish to purchase a bubble balloon, please contact Customer Services so that we may arrange to send a balloon out to you flat, ready for you to inflate and assemble.

Delivery Date Information (Mainland UK Only)

*DELIVERY NOTICE: Please note that all orders placed after 12pm on a Friday will not be dispatched until the following Monday.

The balloons can be sent next day delivery, with the exception of Sundays, when purchased before noon.

Please select your delivery date at the checkout.

Please note that to recieve your balloon the following Monday, you must place your order before noon on the Friday.

Please allow 3-5 working days for standard delivery on the flat balloons.

All inflated Bubble Balloons are sent First Class Special next day delivery. The balloon will need to be signed for on delivery.

We will try our best to deliver your order on the specified date.

Do you deliver on a Sunday?

No. We send all our balloons with Royal Mail so delivery on a Sunday is not something that is available on standard balloons.

We do install balloons on a Sunday for events, parties and weddings and we can courier balloons on a Sunday as well so if it is for a larger order do get in touch.

Do you provide a discount if I purchase more than one?

We do not have any offers running on our Confetti Bubble Balloons at this time.

If you are interested in purchasing our balloons for wholesale please see our Wholesaler page for more information.

Do you provide your products for Charity?

Do you provide your products for Charity?

Do you ship the giant balloons already inflated?

Yes we can courier them already inflated and ready to go – contact us for a quote for this. We can also come to your venue and set them up for you.

Helium gas is safe to use providing you follow the safety guidelines outlined below:
  • Do not deliberately inhale helium. Although not poisonous, this gas could result in DEATH by asphyxiation or damage to your lungs. This warning is endorsed by the British Compressed Gasses Association.
  • Never open the cylinder valve without fitting an inflator. Once the inflator is connected, open the valve slowly.
  • Never use equipment which may be damaged. Under no circumstances attempt to repair any item of equipment.
  • When transporting a cylinder by car ensure that the vehicle is well ventilated and the cylinder is well secured.
  • Ensure cylinders are stored in well ventilated areas, away from direct heat.
  • Always wear eye protection when using a cylinder. When inflating balloons always point the balloons and inflator away from you. Remember to close the cylinder valve after use.
  • Always use a proper trolley for moving large cylinders, even for a short distance.
  • Always fasten the cylinder to a secure support in an upright position when in use. Cylinders can cause serious injury if they fall over or roll onto you.
  • Keep cylinders away from children at all time. Responsible adults only should use cylinders and other equipment.
Helium Quantity Guidelines

5″ Balloon Requires – 0.06 cubic feet (.002m3) of helium

11″Balloon Requires – 0.5 cubic feet (.015m3) – the balloon will fly for 16-24 hours

16″ Balloon Requires – 1.5 cubic feet (.042m3) – the balloon will fly for 30+ hours

20″ Bubble Balloon – 1.35 Cubic Feet / 0.038 Cubic Meters – the balloon will fly for 1 – 3 weeks

24″ Bubble Balloon – 0.48 Cubic Meters / 0.042 Cubic Meters- the balloon will fly for 1 – 3 weeks

Heart 3′ Balloon Requires – 7 cubic feet (.198m3) – the balloon will fly for 3-5 days

Metallic & Pearl Colours 30″ Balloon Requires – 8 cubic feet (.226m3) – the balloon will fly for 3-5 days

Giant (inflated to 2.5′) Balloon Requires – 8 cubic feet (.226m3) – the balloon will fly for 3-5 days

Giant (inflated to 3.0′) 3.0′ Balloon Requires – 15 cubic feet (.425m3) – the balloon will fly for 3-5 days

We sell canisters of helium containing 14.9 cubic feet of helium or 0.42m3. We would recommend Click4Balloons for larger helium quantities.

How big are the giant balloons?

Our giant balloons are 3 Foot or 30 inches depending on the colour you select. Here is an image to give you an understanding of the scale – the opaque pink balloon is a 3 foot balloon.

How do I book you?

Email us and we will get it organised for you.

How do I inflate a 20 inch bubble balloon if you send it out flat?

Here is our You Tube tutorial on how to blow up your 20″ Bubble Balloon: http://youtu.be/T97LcfW-UAc

How do I inflate a giant heart balloon?

We have a YouTube video here on how to inflate a giant heart balloon.

How do I order a bespoke product?

Email us and we will come back to you within 24 hours.

How long can the message be on the gift tag?

We don’t restrict the length of your message and if it exceeds what we can fit on the gift tag we will print it and place it inside the box with the balloon and confetti. We know how important words are sometimes so say what you need to say.

How long will my Confetti Bubble Balloon stay afloat?

At Bubblegum Balloons our bubble balloons fly for anything up to 4 weeks!! The average is around 1.5 – 2weeks. Because of the material they are made with they last a lot longer than your average helium balloon – it’s part of their magic!!

How much do you charge to set up the balloons?

The price depends on the location of the required set-up and the complexity of the set-up.

For a quote, either call us on 01252 626 697 or drop us an email with the details of your required set-up.

Weddings & Parties: Jessica@bubblegumballoons.co.uk

Corporate: Abbey@bubblegumballoons.co.uk

How much helium will I need for a giant balloon?

1 Disposable Cannister that fills 50 standard 9 inch balloons will fill 2 Giant 3 Foot Balloons to 70cm each. If you are ordering more than a couple of balloons get in touch with us at info@bubblegumballoons.co.uk or via our site and we will advise you on the most cost effective way of sourcing the right amount of helium for the number of balloons you are purchasing.

How much notice do you need?

We are quick but a few days notice is always greatly appreciated!!

How much notice do you require?

We are pretty quick but a few days notice is always much appreciated

How will my Confetti Bubble Balloon be shipped?

Bubblegum balloons are sent beautifully wrapped with tissue paper in a large box with Royal Mail Special Delivery guaranteed by 1pm. You can select the date you require the balloon to arrive on purchase of your balloon.

View our YouTube Tutorial for inflating a giant balloon

Here’s our YouTube Tutorial for inflating a giant balloon and attaching a tassel tail: https://www.youtube.com/watch?v=-4sedWJ7Hso

What area do you cover?

We will travel far and wide to set up our balloons, we have been as far as Dubai to date so get in touch we will see what we can do!

What colour options are availble?

Yes we have a wide range of colours available for the tassels – they can be seen here:

What Courier company do you use?

We ship our balloons with Royal Mail and for larger orders and events we courier balloons ourselves.

What happens if I'm not in to sign for the delivery?

If there is no-one in to sign for the balloon a card will be left by Royal Mail with details of how they can arrange re-delivery or collection from a local depot.

What happens if my balloon arrives damaged?

We very rarely have a Bubblegum Balloon damaged in transit as they are all individually and carefully wrapped with tissue paper inside their box. ​ However in the unfortunate event that your Bubblegum Balloon is damaged give us a call or drop us an email and we will send out a replacement balloon ASAP.

What if my Confetti Bubble Balloon turns up damaged?

We very rarely have a Bubblegum balloon damaged in transit as they are all individually and carefully wrapped with tissue paper inside their box. ​ However in the unfortunate event that your Bubblegum balloon is damaged give us a all or drop us an email and we will send out a replacement balloon ASAP.

What if the person is not in when the balloon arrives?

If there is no-one in to sign for the balloon a card will be left by Royal Mail with details of how they can arrange re-delivery or collection from a local depot.

When will you ship my Confetti Bubble Balloon?

​If we receive your order by 12pm on a working day (Mon – Fri) your order will be shipped the same day. If you order is received after 12pm or on the weekend it will be shipped the next working day.

Which products am I able to custom order?

Bubblegum Balloon make all our own tassels, tail and confetti right here in the UK so we can customise any of the balloons.